Our Promise To You

This statement was last updated on [enter relevant date].

Horizon Tours is committed to making tours as enjoyable as possible. Should any concerns/issues arise while on tour, travelers are asked to promptly notify the *Tour Director so they can address and/or resolve the issue.

Motorcoach Travel

Horizon Tours charters clean, air-conditioned motorcoaches with an onboard lavatory. Seat assignments are made in advance. Periodic rest stops are made every 2-3 hours for the comfort of travelers.

For the courtesy for others please:

Utilize rest stops and limit cell phone calls aboard the motorcoach to emergencies only

Use headphones or earbuds when using cell phones and devices aboard the motorcoach

Accommodations

BNT makes every effort to secure lodging in clean, comfortable, quality hotels. Unless otherwise noted, most hotels are equipped with two queen-sized beds. A rollaway bed option may be available for triple and quad room reservations, pending each hotel, for an additional charge. Requests for handicapped accessible and/or adjacent rooms can be made at the time of reservation but are not guaranteed.

Pickup Locations

Horizon tours only picks up and drops off guests from pre approved locations. Locations will be finalized post registration. If you have any uncertainty please contact us and we will do our best to accommodate your situation.

Ephrata Area

Walmart 890 E Main St, Ephrata, PA

New Holland

JM Lapp 330 E Main St, New Holland, PA

Preparing to Travel

This statement was last updated on [enter relevant date].

We at [enter organization / business name] are working to make our site [enter site name and address] accessible to people with disabilities.

Pickup Locations

Ephrata Area

Walmart 890 E Main St, Ephrata, PA

New Holland

JM Lapp 330 E Main St, New Holland, PA

Luggage Policy

The goal for our luggage policy is not to have one. Be courteous of other guests. There is limited space on the motorcoach for large items. Bring what you need, save room for souvenirs, and leave the kitchen sink at home.

Personal Identification on the Tour

Travelers are advised to carry a government issued photo ID (i.e. REAL ID, driver’s license) on all tours. If a photo ID is not available, a state issued ID or birth certificate is recommended.

Medical Care and Traveler Health

The health and well-being of travelers is of utmost importance to BNT. If you have a medical condition or require the use of medical equipment that might impact your travel, please consult with your medical team for clearance prior to making reservations. If individual assistance is required, you must have a travel companion that is physically able and willing to meet these needs during the tour. Tour Directors and Motorcoach Drivers are not able to provide individual assistance to travelers with mobility or personal care needs.

Mobility Devices
Please inform the office if you plan to bring a mobility device with you on the trip (walker, wheelchair, scooter) as BNT will need to notify the motorcoach company of any motorized wheelchairs or scooters. If you bring a motorized wheelchair or scooter, your companion should be able to assist in loading/unloading it from the coach. Travelers are responsible for bringing their own collapsible wheelchair.

Cancellation & Transfer Policy

Horizon Tours Initiated Cancellation

Horizon Tours reserves the right to cancel a tour if the minimum number of reservations (25) has not been reached 30 days prior to travel. Full refunds will be issued if Horizon Tours cancels a trip.

Guest Initiated Tour Cancellation Policy

Individual traveler reservation cancellations result in costly penalties, especially when cancelled close to the tour departure date. As such, BNT strongly recommends purchasing travel insurance. In the event a traveler needs to cancel a tour reservation, for whatever reason, the following Cancellation Policy will apply (unless the traveler finds a substitute to take their place). SORRY, NO EXCEPTIONS. Cancellations must be received by phone during regular business hours (Monday – Friday, 10:00 AM – 4:00 PM) at (717) 397-0000.

Overnight Motorcoach Tours

45+ Days Prior to Departure: Full Refund
31-44 Days Prior to Departure: 75% Refund
16-30 Days Prior to Departure: 50% Refund
15 or Less Days Prior to Departure: No Refund

*If/when a roommate(s) cancels prior to the cancellation penalty date, the remaining person(s) will be

charged the applicable accommodation rate for the number of persons occupying the room.

Day Motorcoach Tours

31+ Days Prior to Departure: Full Refund
16-30 Days Prior to Departure: 50% Refund
15 or Less Days Prior to Departure: No Refund

Tour Transfer Policy

In the event a traveler needs to transfer a tour reservation (and its monies) from one tour to another, for whatever reason, the following policy will apply. SORRY, NO EXCEPTIONS. Tour transfer requests must be received by phone during regular business hours (Monday – Friday, 10:00 AM – 4:00 PM) at (717) 397-0000.

Overnight & 1-Day Tours

45+ Days Prior to Departure: No Service Charge
16-44 Days Prior to Departure: $25/day service charge, plus any non-refundable expenses pre-paid on the traveler’s behalf
15 or Less Days Prior to Departure: No Transfers Accepted

Note: If any non-refundable expenses have been prepaid on the traveler’s behalf, the

money will be retained by BNT (regardless of when a tour transfer request is received).

Frequently Asked Questions

Q: What is included in the tour price?

Q: Where are your departure/pick-up locations?

Q: Do I need a Passport or Real ID to travel?

Q: Do you provide a Tour Director on each tour?

Q: Are your motorcoaches wheelchair accessible?

Q: Do the motorcoaches have restrooms onboard?

Q: What if I have dietary restrictions or allergies?

Q: Can I bring my walker or mobility scooter?

Q: How do I make a reservation?

Q: When are deposits and final payment due?

Q: What is your cancellation policy?

Q: When should I get travel insurance?

Q: What is BNT’s standard for hotel accommodations?

Q: Is there assigned seating on the bus?

Q: Can I bring snacks or drinks on the motorcoach?

Q: Do you offer discounts for groups or returning customers?

Q: Can I book a private group tour?